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Content Strategist

Location: Boston, MA
Job Type: Temporary Position
Posted: 02/05/2019


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  • CM Access Contact
  • Angela Ericson
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  • 857.317.8339
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Job Description

Content Strategist


Our Fortune 100 client in Boston in the financial/insurance sector is looking for a Content Strategist to join their Agile team on a long-term, ongoing contract basis. In this role, you will help determine and develop the content that is needed to deliver an exceptional user experience, and ensure that all instructional and editorial content is findable, easy-to-understand and actionable for our users.



  • Manage content strategy for a dedicated workstream or functional area, collaborating heavily with product designers, product teams and engineering teams in the planning and development of effective digital solutions
  • Define content problems to be solved during the objective-setting and discovery process and decide which content methods and tools to use for the business challenge
  • Leverage customer research, personas, journey maps and site data to develop content strategies that target user needs and support business goals 
  • Work with Experience and Visual Designers to ensure that content and information architecture supports and strengthens the overall user experience strategy
  • Write concise, engaging content that adheres to brand guidelines for tone and voice, using language best practices for the given channel/medium
  • Align cross project or cross-work stream customer experience requirements to ensure continuity for the user across the omni-channel customer experience
  • Continuously seek and integrate user feedback and test results to optimize content



  • Bachelor's degree in relevant discipline
  • 4+ years of professional writing and editing experience in digital and online platforms
  • Experience leading content initiatives from ideation through implementation
  • Experience working in a holistic customer-centric design process and ability to collaborate across department teams; experience partnering with Product Designers and Developers throughout the entire creative process
  • Exceptional communication skills – verbal and written; strong relationship building and networking skills; high attention to detail and ability to manage multiple projects simultaneous

If you are a fit for this role, please forward resume and writing samples (preferably in a portfolio) today!


As a CM Access employee you'll enjoy an excellent compensation package. Our customizable benefits package includes a variety of medical, dental, and vision options, tenure pay, company matching 401k, direct deposit, weekly payroll and referral bonuses.


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